Set it to ONLINE mode (disable caching mode) Removed the mail account and reinstalled mail account.Ĭreate a new Outlook profile (do NOT remove the existing Outlook profile) and add ONLY the problematic account.
But you’ll get this request multiple times in a few seconds, that it can be quite annoying to get past it. Better double check your password and better NOT enter it again, or change it in the password request. You might end up with a locked user account if you enter the wrong credentials by accident while outlook keeps popping up the password request.
Remember my credentials” Error screen Troubleshooting Account credentials No explicit error message but you get a window with Outlook connected to multiple mail accounts (so removing Outlook completely, was not really an option…) No issue on phoneĬonnecting the same account on a smartphone, works fine. In this particular case, the PC was not connected to the domain of the Exchange server.īut also important connection on Outlook from domain joined PC is ok, no reconnection message. In this case, the issue was related to connecting to a functional/shared mailbox.Ĭonnection to the personal mailbox was working fine, at first sight. Outlook version Microsoft® Outlook® for Microsoft 365 MSO (Version 2109 Build 0.20224) 64-bit.The issue might also apply to other versions In this specific situation, the products below were involved. The error/connection message is sent to the desktop foreground on top of other applications.Įven when the password is ok, the message is thrown again multiple times, when the Outlook client is checking for mail, at certain intervals… Issue: when opening Outlook and afterwards on a regular intervals afterwards, Outlook keeps prompting for a password multiple times (x5 or more), even when the password is correct.
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